For a billing or refund question, contact us with your order ID.
For account, privacy, or billing questions, use the support form on Help.
How to request help
See the Contact page for available support channels. Include your order ID and the issue when contacting support. You may also use the in-app support form to create a ticket. Sending a message or creating a ticket does not itself approve or process a refund.
Site credits and cash refunds
A confirmed technical generation failure releases the held site credits. This is separate from a payment refund to your original payment method. A saved video uses 10 credits; reporting its visual quality creates a support ticket and does not automatically refund either credits or money. Check the existing task in Library before starting another generation.
Review of a request
We review payment records, remaining credits, the job status, and the facts you provide. Partly or fully used credits and concerns about visual quality need individual review; a disliked result does not trigger an automatic refund. We do not promise a full refund or a fixed processing time. The packs do not renew. Nothing here limits rights that apply to you.
Order follow-up
Contact us if you need help with a specific order. Keep your order ID and any relevant delivery details so we can review your request.